Sindh Bank, a prominent commercial bank in Pakistan recognized for its rapid expansion, has joined forces with Avanza Solutions (Pvt.) Ltd., a leading provider of state-of-the-art digital platforms, solutions, and services.
The primary goal of this collaboration is to expedite the digital transformation within Pakistan’s banking sector, with a specific emphasis on customer-centric initiatives. Together, they aspire to bring about a paradigm shift in the banking industry by introducing innovative solutions and services tailored to the evolving needs of customers.
The event saw the presence of key figures, including Omer Ahmed Khan, CEO; Jalil Ahmed Farooqui, Group Head of Sales and Business Development; Danish Farooque, Group Head of Professional Services; Adnan Farooq, Regional Manager Asia Pacific from Avanza Solutions; and Imran Samad, President & CEO; Muhammad Anwaar, Deputy CEO; Ata Hussain, Head IT; Baqir Hussain, Head HR; Hassnain Merchant, Head Payment Services, and other senior management members from Sindh Bank.
Through this collaboration, Sindh Bank aims to enhance its customers’ experience by prioritizing digital security, streamlined customer onboarding, and a focus on customer-centricity. The bank intends to provide personalized and secure experiences across all customer touchpoints, leveraging advanced and next-gen innovations. This partnership will ensure the implementation of the latest security measures to protect customers from potential cyber threats and digital fraud.
Customers can anticipate a seamless and hassle-free account opening process, along with customer-centric experiences such as tailored product recommendations and personalized communication. Sindh Bank’s approach is centered around establishing enduring relationships with customers, placing them at the core of its operations, and delivering an efficient, personalized, and cost-effective banking experience.
Mr. Omer Ahmed Khan, CEO of Avanza Solutions, shared his perspective on the collaboration: “Avanza’s cutting-edge digital platforms and solutions are reshaping operations for financial institutions globally. With Avanza’s advanced tools and technologies, institutions can offer unparalleled convenience and customer-centricity, empowering customers to enjoy a personalized premium experience. This collaboration will empower Sindh Bank to provide a fully digitalized, seamless, secure, and user-centric banking experience, setting new benchmarks in the digital landscape and redefining industry standards.”
Mr. Jalil Ahmed Farooqui, Group Head Sales & Business Development at Avanza Solutions, emphasized that the collaboration with Sindh Bank will revolutionize the digital landscape and establish new industry benchmarks, delivering a highly personalized customer-centric banking experience that is fully digitalized, seamless, and secure.
Mr. Imran Samad, President & CEO of Sindh Bank, highlighted the bank’s futuristic plan for enhanced connectivity and digital transformation for both internal and external customers. The collaboration with Avanza Solutions is part of Sindh Bank’s strategic partnerships to achieve these goals, building upon the existing bond between the two organizations and facilitating Sindh Bank’s transformational journey with the support of a robust professional partner like Avanza Solutions.